Privacy Policy
Your privacy is important to us. This privacy policy explains how Coastal Flow Studio collects, uses, and protects your personal information when you visit our website or use our services.
Last updated: January 1, 2026
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, book classes, contact us, or subscribe to our newsletter. This may include:
- Personal Information: Name, email address, phone number, postal address
- Account Information: Username, password, profile preferences
- Payment Information: Credit card details, billing information (processed securely through third-party payment processors)
- Health Information: Medical conditions or injuries relevant to yoga practice (only when voluntarily provided)
- Communication Data: Messages, feedback, and correspondence with our team
We also automatically collect certain information when you visit our website, including IP address, browser type, device information, pages viewed, and usage patterns through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- Process class bookings and payments
- Manage your account and preferences
- Provide customer support
- Send important service updates
Communication
- Send newsletters and promotions
- Respond to inquiries and feedback
- Notify about class changes or cancellations
- Share wellness tips and resources
We may also use your information to improve our services, analyze website usage, prevent fraud, and comply with legal obligations.
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our website and providing services (payment processors, email marketing platforms, booking systems).
Legal Requirements
We may disclose information if required by law, court order, or government regulation, or to protect the rights and safety of our studio, instructors, and students.
Business Transfers
In the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption
SSL/TLS encryption for data transmission
Access Controls
Limited access to authorized personnel only
Regular Audits
Ongoing security assessments and updates
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
5. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
- Request a copy of your personal data
- Receive data in a portable format
- Transfer data to another service
Control and Correction
- Update or correct inaccurate information
- Delete your personal data
- Restrict or object to processing
How to Exercise Your Rights: Contact us at [email protected] or call +61 8 9345 6677. We will respond to your request within 30 days.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Types of cookies we use include:
Essential Cookies
Necessary for website functionality and security
Analytics Cookies
Help us understand how visitors interact with our website
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness
You can manage your cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may impact website functionality.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Typical Retention Periods:
8. Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Note: For yoga classes involving minors, we require explicit parental consent and may collect limited information necessary for safety and emergency contact purposes only.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Australia, including the United States and European Union, where our service providers are located. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.
10. Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Phone
+61 8 9345 6677
Address
60 Sunrise Boulevard
Perth, WA 6000, Australia